FAQ

Where are you located?

Our flagship store is located Boston MA, .  Our address is:

          407 BLUE HILL AVENUE, BOSTON MA 02121

 

Do you ship outside of BOSTON, MA?

Yes - we process and ship orders in USA.

 

How long will it take for my order to arrive?

Most orders are prepared for shipping within two (2)  business day after your place it.  When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information.  Domestic U.S. Customers typically receive their purchases within 1-3 business days after dispatch.  International customers usually receive their purchases within 7-10 business days after dispatch.  

 

Why was my order canceled?

There are several reasons for an order being canceled.  We will contact you if your order cannot be fulfilled and provide you an explanation.  Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

 

What happens if my package is returned to 3J?

If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee.  For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier. 

 

What is your return policy?

We do not accept returns or exchanges; all sales are final. A good amount of our inventory. 

 

Are all the items you sell authentic?

3J sells only 100% authentic product.  We do not accept fakes or counterfeits.  We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.

 

When will you get more of an item that is sold out?

Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.

 

Do I have to pay sales tax?

You may be subject to sales tax based on your location.  If you are an international customer, you may be subject to additional fees, such as customs and duties, when your item arrives in your country.  These fees are typically determined by your country’s receiving agencies.

 

I couldn’t find an answer to my question.  How should I contact 3J?

You have several ways to contact us. You can submit an inquiry thru our website’s contact form at 3jshops@gmail.com